Case Histories


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Customer Testimonials

Karen, Major Distributor

Kolton, I just made a public announcement here at the office that if there was such a award for Vendor of the Year, you would receive it.  We would all vote for you.  Very demanding HUGE customer, and you have just went above and beyond thank you, thank you, thank you.

 

Shawn, Lawrence Foods

I wanted to thank you and your crew for getting this turned so quickly!  Much appreciated and this is why I always choose Apex for my needs!  Well done and this service level is EXACTLY why I choose to use APEX on my motor and gearbox needs! 

 

Ethan Washburn, Diageo Global Supply

We have been very pleased with APEX's service.  A few months ago we had a break down and needed to get an emergency repair.  You opened up your shop on a Sunday and completed the repair to get us up and running preventing further down time.  Since then we have used your services for other work and we appreciate the quality of work and speedy turn around.  Thank you so much.

 

Ethan Washburn, Diageo Global Supply

We have been very pleased with APEX's service.  A few months ago we had a break down and needed to get an emergency repair.  You opened up your shop on a Sunday and completed the repair to get us up and running preventing further down time.  Since then we have used your services for other work and we appreciate the quality of work and speedy turn around.  Thank you so much.

 

Darrell Whitledge, Delta Industries

I have had numerous motors repaired at Apex and have been 100% satisfied with every repair. Apex continues to provide top service and bottom dollar prices. I have checked other vendors and they can not beat the quality and service that I receive at Apex. Keep up the great work guys!!

 

Adam White, ATMI Precast, Plant Maintenance Foreman

Apex always has what we need at the right price. Tom is a great help even when it's something that is hard to find. From the office personnel to Tom or anyone else in the back, its always a pleasure to order things that you know will be right the first time

 

Adan Arriaga, Hines, Production Manager

Tony - This is great. I've been using you guys for a while and have never been let down. Thank you for all your prompt responses.

 

Dan Kahl, Algus Packaging, Manager

Cheryl, i want to thank you for your efforts in getting me the informatin I needed regarding the Tsubaki sticker chain we purchased. You have given me the confidence that APEX is a first class vendor. I look forward to working with your company in the near future. Thanks again.

 

Brian Palazzi, Elm Electric, Service Manager

Thank you to all that had a hand in getting this part to us so quickly. The best advertisement is a satisfied customer which you ensured here.

 

Terry Hayden, Out of State End User utilizing our After Hour Support

I love your site and your excellent customer service! Promise to do business with you again and thank you to everyone who helped us on this breakdown!

 

Dan Tufts, Tufts Grinding, VP of Operations

Stephanie & Tom, I want to thank the two of you as well as everyone involved at Apex with performing a remarkable turnaround time on repairing our 5.5kw motor. We were able to install and test this afternoon and production is once again clicking along. We really don't like have to cry wolf, but when we do, I'm happy to know that we have a partner like you to help us out. I could use more vendors like you!!!!

 

Nick Alvertos, Otis Spunkmeyer, Purchasing Manager

Since APEX has started to call on our bakery, we have kept our downtime to a minimum due to the staff always answering the call and going beyond the call of duty, at all hours of the day and night. We have machines in our facility that cost us thousands of dollars an hour in product output, therefore; APEX Industrial is not the first place we call, they are the ONLY place we call to get our machines back up and running.

 

Jim Sevening, Industrial Kinetics, Material Manager

"Jesse, just wanted to say thanks fo your timely updates, your constant communication and your honesty regarding these sprocets. Getting all the information to me in a fashion, I must say, I am not accustom too. The news may not always be good, but it is news. I would rather hear that they will not be ready than hear nothing at all. As it ended up Apex got it done and I feel you had a lot to do with that. You made us both look good"

 

John Nicholson, Patten Power OEM & Marine Accounts Sales Manager

"Ryan, I know that this order took an extreme effort on your part and your staff. I personally wanted to thank you and eveyone. I also want to take this time to thank everyone at your organization who helped us meet our customers goals & requirements. The assemblies fit as intended. Our customer was impressed at how they were packed and shipped & manufactured. Thank you again.

Case Histories

Washington Group purchases latest technology at a fraction of the cost. Our expert staff was able to convert legendary gearboxes in plant to the latest geaboxes available - saving not only money, but improving operations with more efficient gearboxes. Our staff was able to size, select and install these gearboxes for them. While most distributors would not want to go the extra mile to save customers money and prefer to sell them the more expensive legendary gearboxes, Apex prides itself on forming good working relationships with our customers by providing them this type of service.

 

Major Brewery Plant Breakdown - When plant was shut down due to a broken coupling, our staff was able to contact our manufacturer and set up the immediate release of the parts needed for pick up by plant's private jet in Dallas on the same day. This allowed Coors to continue with operations without jeopardizing production.

 

Apex provides customer service excellence for major Systems Integrator. This customer had a very large order with multiple vendors associated with this order. Our Inside Sales Rep, Jesse Jones, stayed on top of all tracking information and gave updates to our customer multiple times throughout the day and week until the order was complete. He stated that those updates helped him to relay the information he needed to his customer and production staff and appreciated the excellent customer service received from Apex. We are currently supplying that customer now with all of their industrial and mechanical needs

 

Adam Bliss, Shorr Packaging, Service Tech - i needed a 208volt 3phs motor and needed it fast. Tom did his magic and found one that would work and set it up for us to pick it up at the warehouse that was closer to us. The machine is up and running in record time. Thanks for all your help. This is why we call on you. Thanks again

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